Terms of Service

1. Acceptance

By using the platform — registering, signing in, or uploading data — you accept these terms. If you accept on behalf of an organisation, you confirm you are authorised to bind it. If you do not agree, do not use the service.

2. Definitions

• "Platform": the goiso web and mobile application and its interfaces and reports.
• "Tenant": the organisation that holds the account, represented by its account owner.
• "User": anyone the tenant grants access — employee or contractor.
• "Tenant content": any data or file uploaded to the account.
• "AI credit": the units consumed by the advisor capabilities within a plan.

3. What goiso does — and what it does not

goiso is an operational-readiness platform: it unifies facility and safety management with ISO audit readiness, turning your daily work into attributed, timestamped evidence, and measuring your internal readiness before an auditor does.

That boundary is not marketing modesty; it is our position. We are a neutral party that helps you prepare, and we do not sell an outcome we have no power to issue. You may not present your readiness index as a certificate or as the report of an accredited body.

• goiso is not a certification body: accreditation is issued solely by accredited audit bodies.
• goiso is not an external auditor and does not replace an auditor or a government inspector.
• goiso provides no binding legal or engineering advice; library and academy material is guidance.
• The readiness index and clause colours are an internal measurement computed from your own data, and bind no external party to anything.
• Safety decisions remain with the tenant's qualified professional; the platform presents and monitors, it does not approve on their behalf.

4. Accounts and access

• The tenant is responsible for the confidentiality of its users' credentials and for their actions on the account.
• Each user gets their own account; sharing one login between people destroys the value of the audit trail and breaches these terms.
• The account owner grants and revokes roles and permissions, and must revoke them as soon as a user's relationship with the organisation ends.
• Notify us immediately if you suspect unauthorised access.

5. Subscription, term and payment

• A plan is minted at subscription as a frozen snapshot: its price and quotas hold for the whole term, untouched by any later change to the price catalogue.
• A subscription ends when its term expires, not on notice from us; renewing within the post-expiry grace preserves your inherited price, while returning after it means the catalogue price at that time.
• There is no payment gateway on the platform today: collection happens outside it, by invoice and the agreed method. We neither receive nor store card numbers.
• Prices exclude taxes, government fees and transfer charges unless stated otherwise in writing.
• No refunds for a consumed term. If the service is interrupted through a material fault of ours, your remedy is an extension of the term equivalent to the outage.

6. AI credit

• Credit is consumed per operation, not per unit of time, and is charged on successful execution; a failed operation is not counted.
• Credit is attached to the plan: not redeemable for cash, not transferable between organisations, and it lapses with the term.
• We may change the underlying model or adjust consumption weights as provider tariffs change, with advance notice.
• Advisor output is advisory: have it reviewed by a person before building a safety decision or a contractual commitment on it.

7. Acceptable use

You and your users must not:

• Upload unlawful content or infringe the rights of others, including uploading standards documents or protected material without a licence that permits it.
• Upload personal data without a legal basis entitling your organisation to collect and process it.
• Attempt to breach the platform or security-test it without prior written permission, cross the tenant isolation fence, or access another tenant's data.
• Reverse-engineer, scrape abusively, or resell the service or sublet access to it.
• Use the service to fabricate evidence, dates or signatures in order to mislead an auditor or a regulator — that alone is sufficient grounds for immediate termination.

8. Ownership

• Tenant content belongs to the tenant. You grant us a limited, non-exclusive licence to host, process and display it — only as needed to operate the service for you, and only for the duration of the relationship.
• The platform, its code and design, the standards catalogue and the educational content we author belong to us; a subscription grants only a right of internal use.
• For documents a tenant imports into its own board we are a venue, not an author: responsibility for those documents' rights and accuracy rests with whoever uploaded them, and we remove material on a documented infringement notice.
• Reports and packages the platform generates from your data are yours, and you may hand them to whomever you choose, as they are.

9. Availability and support

We take reasonable care to keep the service available, hold regular backups and monitor health automatically. At this stage we do not commit to a service level agreement with a guaranteed uptime figure; we say so plainly rather than promise what we do not yet measure contractually. Anyone needing a contractual availability commitment agrees it in writing in a separate offer.

We perform routine maintenance that may briefly interrupt the service, and aim to schedule it outside working hours with advance notice for extended windows.

10. After the subscription ends

The relationship winds down in stages announced in advance: a read-only grace period during which you export your data yourself and may renew at your inherited price, then dormancy where access closes but data is preserved, then irreversible deletion. The durations and notice chain are detailed in the Privacy Policy, which forms part of these terms.

11. Suspension and termination

• You may terminate at any time by notifying us; this does not entitle you to a refund for a consumed term.
• We may suspend or terminate an account on a material breach of clause 7, on non-payment after notice, or on a binding request from a competent authority.
• In all cases — except fraud or a legal order preventing it — we allow a reasonable window to export your data before closure.

12. Warranties and limitation of liability

The service is provided "as is" and "as available". To the extent permitted by law, we do not warrant that it will be uninterrupted or error-free, nor that using it will result in a certificate being granted, an inspection passed, or a violation avoided.

We are not liable for lost profits, lost opportunity, or indirect or consequential damages. In any event our aggregate liability for any claim will not exceed what you actually paid for the service in the twelve months preceding the event.

You will indemnify us against third-party claims arising from your content or your breach of clause 7.

Nothing here limits liability that the applicable law does not permit to be excluded.

13. Changes to these terms

We may amend these terms. A material amendment is communicated to account owners a reasonable time before it takes effect; anyone who does not accept it may terminate before it applies. Continued use after that date constitutes acceptance.

14. Governing law and disputes

We will first seek an amicable resolution within thirty days of written notice. Failing that, the dispute is governed by what is agreed in writing in the customer's quotation or purchase order.

15. Final provisions

• If a clause is invalid, the rest survive, and it is replaced by the closest valid clause to its intent.
• Not enforcing a right on one occasion is not a waiver of it.
• You may not assign this contract without our written consent.
• These terms, the Privacy Policy and the agreed quotation form the entire agreement between us.